Shipping policy

Shipping Policy

Katpadi Mahamaya Silks
Last updated: 28/09/26

1. Where we ship

We currently ship across India [add or remove: to all serviceable pin codes]. [We do not ship internationally at this time. / International shipping is available on request. Please contact us before ordering.]

If your pin code isn't serviceable by our courier partners, we'll let you know and cancel or refund the order.

2. Order processing time

Orders are processed within [1-2] business days after payment is confirmed.
Orders placed on Sundays, public holidays or during festival periods may take longer.
Made-to-order, custom or pre-order sarees have their own processing time, which will be stated on the product page.

3. Delivery time

Estimated delivery after dispatch:

Location	Estimated time
Within Tamil Nadu	[2-4] business days
Metro cities	[3-6] business days
Rest of India	[5-8] business days
Remote / difficult areas	[8-12] business days

These are estimates, not guarantees. Delays can happen due to weather, festivals, strikes or courier issues beyond our control.

4. Shipping charges

Free shipping on orders above Rs. [amount] [remove if not offered].
Below that, a flat fee of Rs. [amount] applies within India.
The exact charge is shown at checkout before you pay.

5. Order tracking

Once your order ships, we'll send the courier name and tracking number by email, SMS or WhatsApp. You can track it on the courier's website. If you haven't received tracking details within [3] business days of ordering, please contact us.

6. Delivery attempts and address issues

Please make sure your address, pin code and phone number are correct at checkout. We're not responsible for delays or failed deliveries caused by incorrect details.
Couriers usually make [2-3] delivery attempts. If delivery fails, the parcel may be returned to us. We'll contact you to re-ship it, and re-shipping charges may apply.
Address changes are possible only before dispatch. Contact us as soon as possible.

7. Cash on Delivery (COD)

[Include only if offered:] COD is available on eligible orders up to Rs. [amount], with a handling fee of Rs. [amount]. Repeated refusal of COD orders may lead to COD being disabled for that customer.

8. Damaged or tampered packages

Please check the package before accepting delivery. If it looks opened, torn or tampered with, note it with the delivery agent or refuse it, and contact us right away. We recommend recording an unboxing video when you open the parcel. This helps us resolve claims quickly. Damage claims must be reported within [48 hours / 7 days] of delivery, as covered in our Return, Exchange & Refund Policy.

9. Lost or delayed parcels

If your order hasn't arrived within [10] business days of dispatch, contact us. We'll trace it with the courier and, if it's confirmed lost, send a replacement or a full refund.